Terms of Service
These terms govern your use of GitGlue services. Please read them carefully.
Last updated: 10/4/2025
Acceptance of Terms
By accessing or using GitGlue services, you agree to be bound by these Terms of Service. If you do not agree to these terms, you must not use our services.
These terms apply to all users of our services, including individuals and organizations. If you are using our services on behalf of an organization, you represent that you have the authority to bind that organization to these terms.
Service Description
GitGlue provides GitOps automation, backup, monitoring, and security services. Our services include:
Core Services
- • Automated repository backups and version control
- • Real-time monitoring and security scanning
- • Workflow automation and integration services
- • AI-powered code analysis and insights
Support Services
- • Technical support and documentation
- • API access and integration tools
- • Security alerts and notifications
- • Performance monitoring and analytics
User Responsibilities
Account Security
You are responsible for maintaining the security of your account credentials and for all activities that occur under your account.
- • Keep your login credentials secure and confidential
- • Notify us immediately of any unauthorized access
- • Ensure only authorized users access your account
- • Use strong passwords and enable multi-factor authentication
Acceptable Use
You agree not to use our services for any illegal or unauthorized purpose. You must not violate any laws, regulations, or third-party rights.
- • Comply with all applicable laws and regulations
- • Respect intellectual property rights
- • Do not attempt to gain unauthorized access to our systems
- • Do not interfere with or disrupt our services
Content Ownership
You retain ownership of your code and data. You grant us limited rights to process your data solely for the purpose of providing our services.
- • You own all rights to your repository content
- • We only process your data to provide services
- • You control access to your repositories
- • You can revoke access at any time
Payment Terms
Billing and Payment
Subscription Fees
Fees are charged in advance on a monthly or annual basis. All fees are non-refundable except as required by law.
Payment Methods
We accept major credit cards and other payment methods as indicated on our website. You authorize us to charge your payment method for all fees.
Late Payments
Late payments may result in service suspension or termination. We reserve the right to charge late fees and collection costs.
Service Limits
Your service plan includes specific limits on:
- • Number of repositories and backups
- • AI query usage and processing
- • Workflow executions and automations
- • Storage capacity and retention periods
- • API rate limits and bandwidth
Limitation of Liability
General Limitation
TO THE MAXIMUM EXTENT PERMITTED BY LAW, GITGLUE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.
Our total liability shall not exceed the amount paid by you for our services in the twelve (12) months preceding the claim.
Exclusions
These limitations do not apply to: (1) death or personal injury caused by our negligence, (2) fraud or fraudulent misrepresentation, (3) any other liability that cannot be excluded by law.
Data Loss
While we implement robust backup and security measures, we cannot guarantee against all data loss. You are responsible for maintaining your own backups of critical data.
Service Availability
Uptime Commitment
We strive to maintain 99.9% uptime but cannot guarantee uninterrupted service. We reserve the right to modify, suspend, or discontinue services with reasonable notice.
- • Scheduled maintenance with advance notice
- • Emergency maintenance for security or stability
- • Force majeure events beyond our control
- • Service modifications for improvements
Service Changes
We may update or modify our services from time to time. We will provide reasonable notice of material changes that affect your use of our services.
Termination
Termination by You
You may cancel your account at any time through your account settings or by contacting us. Upon cancellation, your access to services will end at the end of your current billing period.
Termination by Us
We may terminate or suspend your account if you violate these terms, fail to pay fees, or for any other reason with 30 days' notice (except for immediate termination for violations).
Data After Termination
Upon termination, we will delete your data in accordance with our privacy policy. You are responsible for exporting any data you wish to retain before termination.